The better equipped your employees are with the latest technology, the more productive they can be. But how can you provide updated devices and hardware while controlling cost and security? With a cost-effective consumption and financing model through the Unisys Device Subscription Service.

Highlights:

• Predictable
• End-to-end life cycle services from device procurement to retirement
• Latest hardware with no upfront costs
• Scalability to balance employee and organizational demands
• Proper security measures to enable employees to work from any location

Benefits:

• Mobility to work from anywhere with a consistent end-user experience across devices
• Choice of best-in-class personal devices and accessories
• Technology tools that enable higher productivity with less downtime
• Flexibility to use cloud services

A successful IT service desk interaction is defined by more than whether the problem was fixed – it’s about the employee experience. Enable work with minimal interruptions with Next-Generation Service Desk. Deliver personalized technology services that quickly identify and resolve issues.

Highlights:

• All-in-one omnichannel support solution
• AI-/ML-powered automation and advanced analytics
• Secure, personalized access on any device
• Self-healing and identity authentication
• Support via phone, email, web, video, chat, mobile, AR and more
• Simplified user experience anytime, anywhere

Learn why the Unisys Next-Generation Service Desk earned The HDI Awards’ “Best Service and Support Culture” and “Best Service and Support Organization.”

Give your customer-facing and operational teams the support they need to deliver stellar results. With Unisys Frontline Field Services, you gain advanced tools and targeted training throughout the asset life cycle. Enhance efficiency and service quality – all while eliminating costs and complexity.

Highlights:

• Advanced remote tools including AI diagnostic and augmented reality
• Expert support beyond PCs: IoT, biometrics and point-of-service scanners
• IT vending, lockers and tech cafés for distributed workforces
• Mobile apps for on-demand equipment access
• Non-contracted, badged employees for consistent service

Technology should adapt to your employees – not the other way around. Unisys XaaS measures and optimizes your hybrid workforce's tech experience, resolving IT issues before your team notices. Experience a frictionless digital workplace through our AI-driven service.

Highlights:

• Establish and track EX baselines with custom XLAs
• Identify and resolve EX issues through data-driven analysis
• Generate predictive insights using AI-powered analytics

Benefits:

• Boost customer satisfaction through enhanced digital capabilities
• Create an engaging, intuitive work environment
• Increase productivity with proactive IT issue resolution
• Attract and retain talent with data-driven workplace improvements
• Optimize operations using AI-powered insights

To deliver their best work and achieve maximum productivity, employees need rapid onboarding and seamless IT support. Ensure that teams stay connected and efficient no matter where they are with Unisys Touchless Experience. Simplify device repair and replacement with seamless IT support.

Highlights:

• Enhanced employee experience and heightened productivity
• Persona and DEI alignment
• Improved IT agility cost optimization
• Comprehensive IT support options

Empower your IT teams. Delight your customers. Unisys Enterprise Service Management offers a comprehensive, secure approach that makes it possible. Optimize resources while enhancing capabilities. From implementation to continuous improvement, achieve lasting operational excellence with expert guidance at every step.

Benefits:

• Create defined processes for HR, field services and facilities management to boost productivity
• Gain a unified view of all enterprise service management tasks to enhance visibility
• Simplify and standardize service practices to reduce costs
• Streamline issue resolution through process automation to elevate customer experiences